Training: Breaking barriers - transitioning to telephone counselling for clinicians (e-learning)

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Training: Breaking barriers - transitioning to telephone counselling for clinicians (e-learning)

  • Telehealth service delivery is a specialised skill;
  • Develop a greater understanding of working with clients via telephone.
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Telehealth service delivery is a specialised skill.

To practice without training, and competency can have significant impacts on clients who present with mental heath issues.

This 4-hour workshop help clinicians further develop skills in working therapeutically over the phone.

Learning outcomes:

  • Develop the capacity to respond to the exacerbated mental health needs and demands of existing clients;
  • Develop the capacity to respond to the needs of new clients who are experiencing increased levels of stress, anxiety and depression as a response to COVID19 impacts;
  • Safeguard the welfare of clients by ensuring ethical and competent psychological practice while using a new modality of delivery;
  • Identify the efficacy of telephone counselling;
  • Understand advantages and challenges;
  • Convey empathy over the telephone;
  • Manage risk of harm;
  • Learn valuable skills in de-escalating emotion over the phone;
  • Facilitate effective referrals;
  • Receive an overview of vicarious trauma and self care.

This program is supported by City of Sydney.

Enrolling as an individual:

Enrol now


Enrolling multiple users:

  • Use the form on the right side of your screen to inquire about enrolling multiple user


Duration Appropriate for
4 hours Clinicians

Our training approach

At Rape & Domestic Violence Services Australia, we recognise that adults bring a wealth of knowledge and individual experiences to the learning environment. Every workshop utilises adult learning principles, as per the Principles for Best Practice for 21st Century Education (Nichols, 2002).

Rape & Domestic Violence Services Australia trainers are social workers, psychologists, and educators. They are experienced trainers in causes, consequences and primary prevention of sexual, domestic and family violence causes.

All facilitators are trained to safely and compassionately respond to disclosures and refer onward to state based services.

All training programs are audited regularly to ensure the information provided is evidence-based and current.

Programs can be tailored based on the needs of each organisation and can be delivered to clinical and non-clinical audiences.