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Our services
Rape & Domestic Violence Services Australia provides free 24/7 telephone and online crisis counselling. If you have experienced sexual assault, sexual violence, rape, or domestic or family violence, we are here to help you.
If you are a non-offending family member or friend of someone who has experienced violence, we can support you too.
Rape & Domestic Violence Services Australia has access to a free telephone interpreting service. Please let the counsellor know if you need an interpreter and we will arrange it for you.
Our counselling services are:
Community Based Counselling Service (CBCS)
Rape & Domestic Violence Services Australia trauma counsellors are available in Women’s Health Centres throughout NSW. The service is free of charge and in some centres childcare is available.
To make an appointment, contact the respective Women's Health Centre directly:
| Name and link | Telephone |
|---|---|
| Central Coast Community Women’s Health Centre (childcare available) | 02 4324 2533 |
| Leichhardt Women’s Community Health Centre | 02 9560 3011 |
| Lismore Women’s Health and Resource Centre (childcare available) | 02 6621 9800 |
| Liverpool Women’s Health Centre | 02 9601 3555 |
| Penrith Women’s Health Centre (childcare available) | 02 4721 8749 |
| Women’s Centre Albury-Wodonga | 02 6041 1977 |
Domestic and family violence
As well as our own direct line telephone and online counselling services for people affected by sexual violence, we provide nationwide counselling and support for people impacted by domestic and family violence.
This is delivered through partnerships with a range of organisations including private corporations and police forces. Contact us for more information.
Administration
ABN 58 023 656 939
Email: info@rape-dvservices.org.au
Phone: (02) 8585 0333 Fax: (02) 9555 5911
Post: PO Box 555 Drummoyne NSW 2047
These contacts are for general administration only.
If you require counselling please ring 1800 424 017.
Media enquiries
Rape & Domestic Violence Services Australia is available for media commentary. To request media commentary, please contact:
Karen Willis - Executive Officer, Rape & Domestic Violence Services Australia
Mobile: 0419 438 907
Email: karenw@rape-dvservices.org.au
Feedback and complaints
Rape & Domestic Violence Services Australia values feedback from clients, professional and other services. The feedback is used to improve the services offered.
You can provide us with feedback by:
- Writing to us
- Speaking with us by calling (02) 8585 0333
- Completing an online feedback survey:
Please address your written feedback to: info@rape-dvservices.org.au or send it to:
Rape & Domestic Violence Services Australia
PO Box 555
Drummoyne NSW 2047
Making a complaint
As we view a complaint as an opportunity to improve our service, making a complaint will not affect your access to any of our services.
There are several ways you can let us know about your concerns in relation to any service we provide:
- If you are talking with a counselling service, let the counsellor know that you want to make a complaint.
- Ring the organisation's administration line during office hours on (02) 8585 0333.
- Send an email to complaints@rape-dvservices.org.au
- Write to:
Rape & Domestic Violence Services Australia
PO Box 555
Drummoyne NSW 2047
If you choose option 1 or 2, the person you speak to will collect your contact details and pass them on to the senior member of the organisation who is responsible for investigating complaints.
If you choose to speak to a counsellor (option 1), she will not discuss your complaint with you other than to ensure that you have the right to make a complaint and collect your contact details. She will also continue to provide any other service you are requesting at that time.
The senior person investigating your complaint will contact you. She will ask you to provide information about your complaint. Where you have provided that information in an email or by mail, she will confirm that the information has been received.
She will let you know how the complaint will be investigated and the expected timeframe.
She will also ask if you would like feedback on the outcome of the investigation and how you would like that to be provided.
Privacy and confidentiality
Rape and Domestic Violence Services Australia is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.
Confidentiality
Our services are confidential and people can contact us anonymously if they would prefer.
Our counsellors work as a team and a call may be answered by any one of them each time.
We keep confidential records of all contact that our counsellors have with people who use our services. This means those who contact us don't have to repeat themselves. The records also help counsellors pass on information to other counsellors about what each person wants to achieve.
If we believe that a caller or someone else is in imminent danger, or if we hold concerns for the safety or welfare of any children, we may need to share information with others who can help.
We will discuss these concerns with callers should they come up. If we do need to share information, we will only share what is absolutely necessary to ensure someone's safety