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Our services

Rape & Domestic Violence Services Australia provides free 24/7 telephone and online crisis counselling. If you have experienced sexual assault, sexual violence, rape, or domestic or family violence, we are here to help you.

If you are a non-offending family member or friend of someone who has experienced violence, we can support you too.

Rape & Domestic Violence Services Australia has access to a free telephone interpreting service. Please let the counsellor know if you need an interpreter and we will arrange it for you.

Our counselling services are:

Community Based Counselling Service (CBCS)

Rape & Domestic Violence Services Australia trauma counsellors are available in Women’s Health Centres throughout NSW. The service is free of charge and in some centres childcare is available.

To make an appointment, contact the respective Women's Health Centre directly:

Administration

ABN 58 023 656 939

Email: info@rape-dvservices.org.au

Phone: (02) 8585 0333 Fax: (02) 9555 5911

Post: PO Box 555 Drummoyne NSW 2047

These contacts are for general administration only.

If you require counselling please ring 1800 424 017.

Media enquiries

Rape & Domestic Violence Services Australia is available for media commentary. To request media commentary, please contact:

Eleanor Campbell
Telephone: 02 8585 0333
Email: eleanorc@rape-dvservices.org.au

Feedback and complaints

Rape & Domestic Violence Services Australia values feedback from clients, professional and other services. The feedback is used to improve the services offered.

You can provide us with feedback by:

• Writing to us
• Speaking with us by calling (02) 8585 0333
• Completing an online feedback survey:

Please address your written feedback to: info@rape-dvservices.org.au or send it to:

Rape & Domestic Violence Services Australia
PO Box 555
Drummoyne NSW 2047

Making a complaint

As we view a complaint as an opportunity to improve our service, making a complaint will not affect your access to any of our services.

There are several ways you can let us know about your concerns in relation to any service we provide:

1. If you are talking with a counselling service, let the counsellor know that you want to make a complaint.
2. Ring the organisation's administration line during office hours on (02) 8585 0333.
3. Send an email to complaints@rape-dvservices.org.au
4. Write to:

Rape & Domestic Violence Services Australia
PO Box 555
Drummoyne NSW 2047

If you choose option 1 or 2, the person you speak to will collect your contact details and pass them on to the senior member of the organisation who is responsible for investigating complaints.

If you choose to speak to a counsellor (option 1), she will not discuss your complaint with you other than to ensure that you have the right to make a complaint and collect your contact details. She will also continue to provide any other service you are requesting at that time.

The senior person investigating your complaint will contact you. She will ask you to provide information about your complaint. Where you have provided that information in an email or by mail, she will confirm that the information has been received.

She will let you know how the complaint will be investigated and the expected timeframe.

She will also ask if you would like feedback on the outcome of the investigation and how you would like that to be provided.

Privacy and confidentiality

Rape and Domestic Violence Services Australia is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.

Read our privacy policy here (PDF 2MB)