Director, Counselling Services

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Director, Counselling Services

  • SCHCADS Award 2010 Level 8.1, Above Award plus salary packaging and 10% superannuation
  • The Director, Counselling Services will lead and oversee the Organisation’s Counselling Services
  • Sydney Inner West location with parking available

Position Details

Position Reporting To: CEO
Positions Reporting to this Position: Counselling Services Managers, Clinical Administration
Pay: Social, Community, Home Care and Disability Services Industry (SCHCADS) Award 2010 Level 8.1, Above Award $138,320.00 per annum plus salary packaging and 10% superannuation ($152,152.00 plus salary packaging per annum total package)

Purpose of the Position

The Director, Counselling Services will lead and oversee the Organisation’s Counselling Services. This includes maintaining excellence in the:

  • quality and quality improvement of counselling services provided, and
  • clinical supervision, professional development and employee performance for supervision and counselling staff.

The Director, Counselling Services will contribute to the organisation’s strategic direction and plans and will lead counselling projects.
A vital supervisory element of this position requires constant awareness of the work health and safety risk and management of vicarious trauma impacts on the Organisation’s employees.

Organisational Context


Full Stop to sexual, domestic and family violence.


Rape & Domestic Violence Services Australia (R&DVSA):

  • Provide telephone, online and face to face trauma counselling for those whose life has been impacted by sexual, domestic and/or family violence, and behaviour change counselling for those who use violence in their relationships,
  • Offer service providers training and professional services, in relation to trauma and vicarious trauma; and support the broader community in responding to sexual, domestic and family violence and the prevention of this violence,
  • Engage in individual and systems advocacy to improve services and the legal responses for those who have experienced sexual, domestic and/or family violence,
  • Promote access to the organisation’s services,
  • Undertake research to better understand best practice in relation to trauma, trauma recovery, vicarious trauma, and the prevention of gendered violence.


We are compassionate and ethical

Work is informed by the highest ethical standards. The needs of clients always come first.

We believe positive change is possible in every story

People who have experienced sexual, domestic and family violence can heal and recover from the unwanted impacts that violence has had on their lives.

We are unflinching and principled in our civil society advocacy

Advocate for change and challenge those in power to do better both for people affected by violence, and all women everywhere.

We are knowledgeable and experienced

Constantly seek evidence about sexual, domestic and family violence, best practice responses prevention using our decades of experience to inform and update all work.

Key Accountabilities

The Director, Counselling Services will:

  1. In conjunction with the Executive Team, Resource and Support the Chief Executive Officer
  • inform the Chief Executive Officer of state and national strategies and directions and make recommendations on the role and participation of the organisation in these processes,
  • resource the Chief Executive Officer’s decision-making with reference to legal, contractual and strategic implications,
  • support the Chief Executive Officer to review strategic plans,
  • report to the Chief Executive Officer on the organisation’s work and influence, and
  • implement the decisions of the Chief Executive Officer.

2. In conjunction with the Executive Team strategically position the Organisation, build partnerships and lead in Systems Advocacy

  • be informed of current legislation, research trends, government directions and strategies, and matters in the private sector in relation to the Organisation’s services,
  • promote the Organisation, attend interagency meetings, networks and conferences, participate in health promotion activities and system advocacy projects,
  • offer expert advice and actively contribute to the sexual assault and domestic violence field of expertise through media, workshop, forum and conference presentations, journal contributions, delivery of training and support to practitioners,
  • participate in and provide advice to relevant high-level committees, reference groups and boards and be an expert point of contact for strategic consultation and service provision, law reform, and liaison and co-ordination at the State, Federal and Peak Body level.

3. Ensure best practice counselling interventions are provided to clients:

  • Direct and maintain excellence in the quality of the organisation’s therapeutic and psychological service provision.
  • Direct the organisation’s therapeutic planning, clinical care networking, counselling supervision, professional development and vicarious trauma management programs.
  • Oversee the responses to Counselling Services Complaints received by the organisation.
  • Provide regular supervision to Supervisors.
  • Oversee the research, development and review of policies guiding the work of the organisation’s counselling services.
  • Participate in organisational meetings, planning activities and events. Ensure that work is carried out with a high standard of professionalism, efficiency, effectiveness, and accuracy: that timeframes are met; and that data integrity and security are maintained at all times.
  • Ensures the counselling services provided are based on current research.
  • Ensure counselling practices are ethical and comply with the Rape & Domestic Violence Services Australia Code of Ethics and the Code of Ethics of the relevant professional Associations.
  • Maintain an awareness of current issues in relation to sexual assault, domestic and family violence, Women’s rights as human rights, gender equality and issues which effect marginalised groups and communities.

4. Leadership:

  • Clinical supervision and mentoring of the Counselling Services Managers, including role modelling and regular feedback to empower the Team and build knowledge and capability, foster their development, and proactively manage performance.
  • Collaborate with the Executive Team to promote cohesion and a culture of continuous quality improvement.
  • Comply with information collection, quality improvement, risk management procedures, record keeping and administrative practices of the Organisation,
  • Ensure all documentation is concise, legible, secure and available to colleagues as appropriate within the organisation,
  • Abide by workplace practices,
  • Comply with the Confidentiality Policy and Copyright Agreement, and
  • Ensure work practices are ethical and comply with the RDVSA Code of Ethics and the code of the Australian Psychological Society, the Australian Association of Social Workers and the Counsellors and Psychotherapists Association.

5. Assist the Executive Team to develop the activities of the Organisation to increase its funding base:

  • Participate with funding bodies, corporates and other entities in preparation and management of programs and projects.

6. Supervision

  • Provide supervision to the Organisation’s Counselling Services Managers who in turn provide clinical supervision to counsellors, and vicarious trauma supervision to all employees.
  • Ensure that Counselling Services Managers are accountable for effective delivery of supervision by adhering to the Organisation’s supervision quality assurance practices,
  • Ensure the supervision of counsellors is maintained in accordance with RDVSA’s Clinical Governance framework and underlying principles through quality management policies and processes.
  • Support and resource the professional growth of supervisors by identifying and responding to training needs as required.
  • Continue to monitor supervisor’s vicarious trauma exposure and work to develop self-care plans to reduce impacts.

The Director, Counselling Services will also:

  • Comply with the organisation’s policies and procedures.
  • Work in accordance with the organisation’s best practice and quality assurance framework.
  • Participate in the organisation’s projects and activities.
  • Attend and actively participate in the organisation’s meetings.
  • Maintain an awareness of socio, political and feminist issues.
  • Participate in professional development.
  • Ensure work practices are ethical and comply with the Rape & Domestic Violence Services Australia Code of Ethics and the code of the any professional associations the employee may be a member of.

Key Challenges

  • Maintaining a comprehensive knowledge of contemporary counselling interventions, with particular reference to face to face, telephone and online sexual assault, domestic and family violence trauma counselling, and clinical supervision.
  • Managing day to day clinical services in a competitive and changeable funding environment.
  • Operational and clinical management of multiple service streams.
  • Ensuring timely advice on ethical matters relating to counselling service provision to clients and staff of the service.
  • Managing a largely part-time and casual staff team in multiple location including work from home in a highly specialised and often changing environment.
  • Developing and maintaining an awareness of the impacts and management of vicarious trauma.

Decision Making

As the lead clinician in the Organisation, senior clinical employees will discuss a wide range of issues with the Director, Counselling Services who will provide advice and guidance as to best practice options and available methodologies. The Director, Counselling Services will provide the Chief Executive Officer with professional advice regarding clinical matters.

Interaction and Communication

The Director Counselling Services liaises with all employees of the Organisation. Additionally, the Director Counselling Services may liaise with stakeholders, professional bodies, and counterpart organisations both Government and non-Government.

Knowledge, Skills and Experience


  • Commitment to and understanding of the provision of services from an intersectional feminist perspective.
  • Detailed understanding of the causes and consequences of sexual assault, domestic and family violence and knowledge of the Women’s Health and NGO sectors.
  • Post graduate tertiary qualifications in Psychology or Social Work with a clinical focus, or equivalent.
  • Minimum five years counselling experience, including experience in telephone counselling.
  • At least five years’ experience in clinical supervision and senior leadership experience with NGO, Government or similar.
  • Commitment to the provision of best practice evidence-based counselling services and knowledge of and ability to work with a range of therapeutic frameworks.
  • Skills of leading, guiding, supervising and mentoring a counselling services team.
  • Stakeholder and relationship management experience and skills.
  • Demonstrated:
    • experience in quality improvement, quality assurance and reflective practices,
    • experience and knowledge of therapeutic work those who have experienced sexual assault, family and domestic violence,
    • knowledge of best practice vicarious trauma management,
    • knowledge and experience in policy development,
    • project management experience, and
    • training experience.
  • Demonstrated ability in working cross-culturally and experience working with marginalised women.
  • Experience in record keeping and related administrative tasks.

Application Information

To apply, please click through the link below, by 11:59 01 August 2021.

Applicants must have the legal right to work in Australia.

Only shortlisted candidates will be contacted.


Please email enquiries to