Feedback

Rape & Domestic Violence Services Australia uses feedback from clients, professional and other services to improve the services offered.

You can provide us with feedback by:

  • Writing to us
  • Speaking with us
  • Completing an online feedback survey

Writing to us

Please address your feedback to:

Rape & Domestic Violence Services Australia

PO Box 555

Drummoyne NSW 2047


Speaking with us

You can provide feedback regarding Rape & Domestic Violence Services Australia, or any of the services we provide, over the phone when speaking with our counselling staff or by calling the organisation's administration line during office hours on 03 8585 0333. 

Making a Complaint

As we view a complaint as an opportunity to improve our service, making a complaint will not impact your access to services.

There are several ways you can let us know about your concerns in relation to any service we provide:

  1. If you are talking with a counselling service, let the counsellor know that you want to make a complaint.
  2. Ring the organisation's administration line during office hours on 02 8585 0333.
  3. Send an email to complaints@rape-dvservices.org.au
  4. Write to:

Rape & Domestic Violence Services Australia

PO Box 555

Drummoyne NSW 2047

 

If you choose option 1 or 2, the person you speak to will collect your contact details and pass them on to the senior member of the organisation who is responsible for investigating complaints.

If you choose to speak to a counsellor (option 1), she will not discuss your complaint with you other than to ensure that you have the right to make a complaint and collect your contact details. She will also continue to provide any other service you are requesting at that time.

The senior person investigating your complaint will contact you. She will ask you to provide information about your complaint. Where you have provided that information in an email or by mail, she will confirm that the information has been received.

She will let you know how the complaint will be investigated and the expected timeframe.

She will also ask if you would like feedback on the outcome of the investigation and how you would like that to be provided.

Feedback Survey

Your time in completing any of the feedback surveys below is very much appreciated.


Before completing the survey you should know that:

  • Completing the survey is completely voluntary; 
  • You can choose to not to answer any question; 
  • Your answers are completely confidential; and 
  • You will remain anonymous.

 

Service Provider Feedback Survey


Rape & Domestic Violence Services Australia is currently seeking feedback from service providers who have contact either directly, or through their client, with the organisation.

Your feedback will help us to improve services to our clients and to improve working relationships with other services.

The survey is completely voluntary and each question is optional.

All survey responses are anonymous.

1. What is your profession?





2. How many years experience have you had in this profession?


3. How have you heard about the counselling services provided by Rape & Domestic Violence Services Australia?
4. Have you ever referred clients to any of our counselling services (NSW Rape Crisis, 1800RESPECT, Sexual Assault Counselling Australia, MYLine) (Please tick one)

5. What are some of the reasons why you would refer a client to one of our services? (Please tick all that apply):
What are some of the reasons why you would not consider referring a client to us? (Please tick all that apply)
Other, please specify
6. What do you think are the strengths of the counselling services provided by Rape & Domestic Violence Services Australia?
7. What do you think are the limitations of the counselling services provided by Rape & Domestic Violence Services Australia?
8. What would you like to see Rape & Domestic Violence Services Australia's counselling services doing for your clients and/or your service?
9. Is there any feedback that you would like to provide us that will help us to improve our services?
10. Do you have any other comments?
 

Get Help 24/7

Find out abut sexual assault and domestic violence

Rape & Domestic Violence Services Australia  I  ABN 58 023 656 939

PO Box 555 Drummoyne NSW 2047 | Tel 02 8585 0333 Fax 02 9555 5911

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