Feedback

Rape & Domestic Violence Services Australia uses feedback from clients, professional and other services to improve the services offered.

You can provide us with feedback by:

  • Writing to us
  • Speaking with us
  • Completing an online feedback survey

Writing to us

Please address your feedback to:

Service Manager

Rape & Domestic Violence Services Australia

PO Box 555

Drummoyne NSW 2047

 

Speaking with us

You can provide feedback regarding Rape & Domestic Violence Services Australia or any of the services we provide over the phone when speaking with our counselling staff. 

If you would like to make a formal complaint, the counsellor will take your details so that the Service Manager can contact you regarding your complaint, during business hours. 


Feedback Survey

Your time in completing either of the feedback surveys below is very much appreciated.

Before completing the survey you should know that:

  • Completing the survey is completely voluntary; 
  • You can choose to not to answer any question; 
  • Your answers are completely confidential; and 
  • You will remain anonymous.

 

Client Feedback Survey


Rape & Domestic Violence Services Australia uses client feedback to improve the services offered.

Your time in completing the client feedback survey is very much appreciated.

It's important that you know:
• Doing the survey is completely voluntary;
• You can choose not to answer any question;
• Your answers are completely confidential; and
• You will remain anonymous.

1. How old are you?
2. What is your gender?
3. What is your cultural background?
4. What is your postcode?
5. Have you contacted us by (please tick all that apply)
6. Did you contact us for support for yourself, or because you were supporting someone else?
7. Which of our services have you accessed? (please tick all that apply)
8. Did you have trouble getting in contact with us?
9. How long ago were you, or the person you are supporting, last assaulted?

10. How long did it take you to build the courage to contact us?

11. How did you find out about us?
12. Have you contacted a crisis counselling service before?

13. Are you currently engaged with any other services at present? (please tick all that apply)
14. How many times have you contacted our service?

15. How long have you been in contact with us?

16. How helpful did you find the service?



17. How understanding did you find the counsellor?



18. What did you find most helpful about your contact with the service?
19. What did you find least helpful about your contact with the service?
What did you do after you contacted us? (Please tick all that apply)
What do you think would have happened if you had not contacted our service? (Please tick all that apply)
Other, please describe:
 

Get Help 24/7

Find out abut sexual assault and domestic violence

Rape & Domestic Violence Services Australia  I  ABN 58 023 656 939

PO Box 555 Drummoyne NSW 2047 | Tel 02 8585 0333 Fax 02 9555 5911

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